Approaches to Management and Organizational Behaviour

205KM concern and system of rulesal demeanor Report 1 Title Approaches to Management and organizational Behaviour pizza hovel and McDonalds (Fill in the Name of Company A) (Fill in the Name of Company B) Student Name HSU Ka Syn Syrus Student ID 51878875 Tutorial Group 2 Table of Contents Page Num 1. Objectives 9 2. Business Background 9 3. Organization expression and Design3. 1 Organization Structure of Company A3. 2 Organization Structure of Company B3. 3 Comp are the Similarities and Differences of Organization Structure between Company A & B 10101214 4.Approaches to Management & Organizational Behaviour 15 4. 1 Motivation 15 4. 2 attractership 16 4. 3 Human Re offset Management 18 4. 4 Culture & transition 20 4. 5 Information Technology 22 4. 6 colloquy 22 5. Conclusion 23 6. fictitious characters 24 1. Objective The purpose of this theme is to find out the remnants in the organization structures and approaches in guidance and organizational behaviour of two local res taurants, pizza field hut Hong Kong and McDonalds Hong Kong.Besides, the report is to find out the information of the restaurants through identifying and analyzing the adjacent demand, leadership, humane resource oversight, culture and diversity, information engineering science, communication. 2. Business Background Business background of pizza shack pizza pie Hut, Inc. is an Americanrestaurantchain and worldwidefranchisethat offers different styles ofpizza along withside dishes. pizza pie Hut is a subsidiary ofYum Brands, Inc. , the worlds largest restaurant confederacy. match to the corporate website, there are more(prenominal) than 11,600 blood line locations in 94 other countries and territories around the world. About their history, the legacy of Pizza Hut began in 1958, when two college students from Wichita, Kansas, were approached by a family friend with the idea of enterprisingness a pizza parlor. Although the concept was relatively new to many an(prenominal ) Americans at that time, the two brothers quickly saw the potential of this new enterprise. After borrowing $600 from their mother, they purchased roughly second-hand equipment and rented a sm both building on a busy intersection in their hometown.The result of their entrepreneurial efforts was the first Pizza Hut restaurant and the can for what would become the largest and most successful pizza restaurant chain in the world. Hong Kong Pizza Hut provides dine-in, takeout and deli really dish up. At present, there are all over 80 stores in Hong Kong and Macau. In recent years, McDonalds has invaded the delivery fare service market, so Pizza Huts market share has also been thinned. This is Pizza Hut Hong Kong was facing the challenge. Business background of About McDonaldsMcDonalds Corporation is the worlds largest chain ofhamburgerfast food restaurants, serving in 119 countries and more than 30,000 restaurants. From a neighborhood restaurant established in Des Plaines, Illinoi s in 1955 to today, more than 30,000 restaurants in more than 100 countries worldwide, McDonalds is the largest quick service restaurant organization in the world. McDonalds recognized that to be successful, it would require to be flexible and adapt to societal changes. In 1975, McDonalds opened its first drive-thruTM window in Sierra Vista, Arizona to take on a more mobile society.The company realized there was a need for a fast, quality morning meal and in 1973, the Egg McMuffinTMwas introduced. In Hong Kong, there are over 200 McDonalds restaurants, and more than 10,000 McDonalds module. In few years, Hong Kong McDonald launched delivery service, officially invaded the delivery food service market. Although McDonald Hong Kong had a lot of jack ladder break down, moreover they established of the Ronald McDonald Ho expends, McDonald prominence has also made it a frequent topic of public debates aboutobesity, corporate ethics andconsumerresponsibility. 3 Organization Structure and Design 4. Organization Structure of Pizza Hut Figure1. Hierarchy Di heap of Pizza Hut Supervisor Asupervisor is a team leader in a position of trustin crinkle. He / She always are an assistant to Manager. They cede possession of bulge of the autobus power, such as the allocation of the daily workflow, and void order of power. Restaurant General Manager Restaurant General Manager is responsible for all problem of the restaurant. Not tho manage all employees, but also they need to manage restaurant facilitates and service quality etc. In addition, they need to set daily sales target to fulfill organization goal.Operations Manager They responsible for curb that business needs to do as few resources as possible to meet node requirements efficiently and effectively. Moreover, they need to establish operation policy to all operations department staff, included all restaurants manager. Chief executive officeholder is the highest-rankingcorporate officer(executive) oradministr atorin charge of conglomeration anxietyof anorganization. An individual appointed as a CEO of acorporation,company,organization, oragencytypically reports to theboard of directors. At present, Hong Kong Pizza Hut chief executive officer is Henry Yip.Figure2. Functional Division of Pizza Hut pay department Finance department is often simply defined as money management or the management of the fund. The major objectives of corporate finance are maximizing stockholder value. Marketing department Commercial marketingof individuals or organizations,includingcommercial enterprises,governments and institutionstopromote theirproducts or services soldto other companies ororganizations,in turn, reselltheir practice,anduse them ascomponentsin theirproducts or services, or use them tosupporttheir actions. . 2 Organization Structure of McDonald Figure3. Hierarchy Division of USA Headquarter McDonalds Figure4. Hierarchy Division of Hong Kong McDonalds flight simulator Trainer in McDonalds non the comparable in supervisor, they are same in of age(p) staff to be an assistant to support Supervisor. Team Leader Team Leader in McDonalds is the same in supervisor. Crew Crew in McDonalds response for differences work in restaurant, it included Kitchen, cleaning, cashier, customer service instance and first line quality control. Figure5. Area class Figure6.Functional Division of McDonalds Human Resources Management Department Human Resource Management isan organizationofemployeesorthe management of human resources. Thisattractive,isresponsible for staffs election, information, appraisal,rewards,andis also responsible fororganizational leadership andculture,and to ensure thatemployment andlabor law. Heldin the employeeswishes andlegally authorizedcollective bargaining agreement, human resourcesusuallyalsowill serve asthe companys principalliaisonwith staff representativesPurchasing Department Purchasing refers to the business or organization to attempt to capture good or se rvices, in order to achieve business goals. Although there are several organizations trying to set standards in the purchasing process, the difference between the processes organizations. 4. 3 Compare the Similarities and Differences of Organization Structure between Pizza Hut and McDonalds Similarities of Organization Structure between Pizza Hut and McDonalds Pizza Hut and McDonalds are the same using the Functional Division and Hierarchy Division.The relationship between the function is the position of the specialist, and other areas. In general, specialist will have the authority to adhere to the line manager, to achieve any of their instructions. In many large and global companies are always using Functional and hierarchy division to descript their company structure. In addition, these structures can make employee clear their job opportunities. Similarities of Organization Structure between Pizza Hut and McDonalds Although the two companies are well-known company in the world, B ut in Hong Kongs business size are different.Pizza Hut owned by Yum Brands, Inc, but the business in Hong Kong is operated Franchise by Jardine Matheson. Region on district administration is relatively simple, because of only china regional business. On the other hand, Hong Kong McDonalds is not operated franchise of the way. Hong Kong McDonalds business was monitored by the management of the Asia (Figure5. ). Asia McDonalds Managed by the U. S Headquarters of non-Franchise operating worldwide business. So the difference of these companies is Hong Kong McDonalds was implement area division models for global company structure. 4Approaches to Management Organizational conduct 5. 4 Motivation Motivation is the degree to which an individual wants and chooses to engage in certain specific behavior. Peoples behavior is determined by what motivates them. Their executing is a product of both ability level and motivation. Therefore, the two companies are using the extrinsic and Intrinsic Motivation methods motivate employees. In the past, McDonalds had to hire employees with in like manner low salaries, so that McDonalds scolded by social. On the contrary, Pizza Huts hourly rate is high within the food service industry.Since Hong Kong Government has implemented a minimum wage, McDonalds has also begun to focus on the welfare of the employees. Pizza Hut was using two motivation methods extrinsic motivation and intrinsic motivation to motivate employees. For the extrinsic motivation, Pizza Huts crew salary gaind to HK$ 28 from HK$ 21 (After the implement of minimum wage). Moreover, Pizza Huts salaries included restaurant Tips, Tips depend on customers given to restaurant and divide by the total number of employees of the restaurant. Not just salary, but also Pizza Hut given bonus to all full time employees per year.And then, Pizza Hut established the outstanding staff mete out to motivate employee. About the present recommended by the restaurant manager, the winne r will have HK$ 300 bonus. In addition, according to Hong Kongs legal, Pizza Hut also provided Mandatory Provident broth (MPF) to employee. Lastly, Pizza Hut provided differences fringe benefits for employees, included Medical benefit, insurance discount, and 20% off staff discount. Staff discount not just included pizza hut, but also is included all related Jardine Matheson subsidiary companies, for example Maxims Caterers Limited and Wellcome.For the intrinsic motivation, Pizza Hut will be timing murder of the job rotation method to learn staff. Employees not just learn their basic work, but also they have the opportunities to learn cashier or kitchen. Finally, staff can study the distribution of work management to support supervisor. Give rise to sense of challenge, receiving appreciation and positive recognition. Moreover, the employee begin to work, supervisor will report the companys new information to staff, and the daily sales targets.In addition supervisor will be highly praised the staff for good performance at the briefing. McDonalds was the same using two motivation methods extrinsic motivation and intrinsic motivation to motivate employees. For the extrinsic motivation, McDonaldss crew salary increased to HK$ 28 from HK$ 19 (After the implement of minimum wage). Moreover, the salaries included Profit sharing and restaurant cash incentive, like pizza hut tips bonus. And then, McDonalds established the outstanding staff award to motivate employee too. In addition, according to Hong Kongs legal, McDonalds provided MPF to employee.Lastly, McDonalds provided differences fringe benefits for employees, included Group Term Life, Group Medical Insurance, Group Dental Plan, Education Sponsorship Program, and Professional Management Training both locally. About fringe benefits, McDonalds better than Pizza Hut. For the intrinsic motivation, McDonalds was the same in pizza hut intrinsic. In Fact, all of the food service industry company is using these metho ds to rise to sense of challenge, receiving appreciation and positive recognition etc. 5. 5 leaders Hierarchy Division of Pizza HutHierarchy Division of McDonalds 5. 6 Human Resource Management Human Resource Management is the strategic and coherent approach to the management of an organizations most valued assets the passel working there who individually and collectively contribute to the achievement of the objective of the business. The Human Resources Management Process For the McDonalds in people philosophy, they have a specific people vision To be the best employer in apiece community around the World. Being the best means opportunities, breeding and development satisfaction, rewards and recognition.Moreover, McDonalds make a promise to their employee. To all their present and future employees, McDonaldsd like you to know that there are committed. We value you, your outgrowth and your contributions. On the other hand, McDonalds have in hind end 5 people principles to ref lect McDonalds values and commitment to their people. It includes (1) Respect and recognition (2) Values and Leadership behaviors (3) competitive pay and benefits (4) Learning, development and personal growth (5) Resources to get the job done. About the human resources management, McDonalds focus on every employee more than Pizza Hut.Recruitment Pizza Hut and McDonalds are using these methods to attracting applicants. Internet-based Advertisement / Print-ad in Magazines or newspaper / Employee Referrals / Applicant Initiated / Job Fairs / Employment Agencies Selection The process of screening job applicants to ensure that the most appropriate candidates are hired Pizza Hut and McDonalds are use differences types of selection Devices. Pizza Hut Application form - interview (restaurant manager) - Reference checks McDonalds Application form nd Questionnaire - interview (restaurant manager) - Reference checks Orientation New employee orientation effectively integrates the new employee i nto your organization and assists with retention, motivation, job satisfaction, and quickly enabling each individual to become contributing members of the work team. Pizza Hut and McDonalds Introduction (Rules, Policy, Organizational Structure and Company information) and a tour of the workplace Training A basic operation in the work of the manager is to develop people and to direct, encourage and train employee.Those companies are using these methods to improve the availability, quality and skills of staff. Pizza Hut and McDonalds are using e-Leaning of job description, establish Lesson for differences hierarchy level, such as crew need to study customer service standard, how to handling complain senior need to study how to contribute work to another colleague Manager need to study manage in restaurant etc. Performance management Approach to developing the capabilities of employees Pizza Hut and McDonalds in addition will be kept by the supervisor to practice subprogram play train ing to subordinate.Moreover, the two companies will also hire external Mystery consumer companies to measure restaurant can achieve the setting of customer service standards, developed training plan or to enhance the training program based on test scores. Another will be conducted annually upward appraisal, Managers are appraised by their staff. 5. 7 Culture & Diversity Organizational Culture between Pizza Hut and McDonalds Organizational cultureis the collective behaviour of people that are part of an organization, it is also formed by the organization values, visions, norms, working language, systems, and symbols, it includes beliefs and abits.Strong culture can create a stronger employee commitment to the organization. As the result, every organization must have their differences organizational culture. For the Pizza Hut, the mission statement is With Customer Mania corporate culture, we ensure every dining occasion is a delightful have sex. We promise and the vision are to be t he Leading Casual Dining Restaurant in Hong Kong and Macau bringing our customers enjoyable yet affordable European cuisine by capitalizing on our brand equity and to be the No. 1 Pizza Delivery Provider offering world class pizza delicacies always hot and on time.Slogan of Pizza Hut With Customer Mania corporate culture, we ensure every dining occasion is a delightful experience. In order to fulfill its mission, Pizza Hut has develop some unique, policies, principles, rules, processes and procedures, the sum total of which from the Pizza Hut culture (1) Open door Policy Managers doors are open to employees at all levels, because the manager dose not just do all about manage restaurant. During the peak hours, manager will work with general staff together. Therefore, manager can easier to listen to the voice from the employee. 2) Role culture Bureaucratic control roles and job description is most essential than the individual and position is the main source of power, control by pr ocedures and rules, coordinated by a few senior managers.On the Pizza Hut, everything always have their standard for staff to fulfill, such as food quality standard, dress and grooming standard etc. If their staff cannot meet the standard, they will blame by the manager. (3) Ethical Culture Pizza Hut has a very powerful and positive influence on employee behavior, focus on means as well as outcomes. 4) Customer Responsive Culture Since Pizza Hut is very focus on increase customer satisfaction. They hiring the type of employees, for example ones with a more interest are helpful and friendly spirit to serving customer. Having great listen skills to have ability to listen to and understand messages sent by the customer. Providing role clarity to employees to reduce ambiguity and conflict and increase job satisfaction. Having conscientious, caring employees willing to take initiative even outside their normal job duties For the McDonalds, the mission and values statement is to be our c ustomers favorite place and way to eat.Our worldwide operations are aligned around a global strategy called the Plan to Win, which center on an exceptional customer experience People, Products, Place, Price and Promotion. We are committed to continuously improving our operations and enhancing our customers experience. In order to fulfill its mission, Pizza Hut has develop some unique, policies, principles, rules, processes and procedures, the sum total of which from the McDonalds culture (1) Customer Responsive Culture McDonalds same with Pizza Hut, they are focus on increase customer satisfaction.They hiring the type of employees, for example ones with a more interest are helpful and friendly personality to serving customer. Having great listen skills to have ability to listen to and understand messages sent by the customer. Providing role clarity to employees to reduce ambiguity and conflict and increase job satisfaction. Having conscientious, caring employees willing to take ini tiative even outside their normal job duties (2) body of work spirituality Recognize that their employees have an inner life, moisturize and nourish meaningful work, a place within the community.Since McDonalds focus on charity work, such as established Donald McDonald house Charities to offering a supportive environment, parents are able to care for their sick children during an incredibly stressful time. In addition, McDonalds often motivate employee to recruit more about charity work. (3) People Orientation Degree to which management decisions take into account the effects on people in the organization. Organizational Diversity between Pizza Hut and McDonalds Managing diversity accepts that the workforce consists of a diverse population of people.The diversity consists of visible and non-visible differences which will include sex, age, background, race, disability personality and work style. It is founded on the premise that harnessing these differences will create a productive environment in which everybody feels valued, where their talents are being fully utilized, and in which organizational goals are met. According to the Hong Kong legals on eliminating age discrimination in employment, employers have the prime responsibility for encouraging equal employment opportunities and for eliminating discrimination in the workplace, so Pizza Hut and McDonalds are also comply with the law.Employees are Pizza Hut and McDonalds greatest asset. But two companies have their own organizational diversity. For the pizza hut, there are more than 4,000 people, since pizza hut focus on customer satisfaction and customer service quality than McDonalds, so that Pizza Hut dose not employs any persons with intellectual disabilities in secretly. Contrary, McDonalds hire people not because of the people physical abilities and quality. For example, McDonalds staff Wong Man Yu awarded Outstanding modify Employees Awards by the Labour Department in 2006.It reflect McDonalds supp ort their employees have any physical problem. 5. 8 Information Technology Information Technology is the use of computers and software to manage information. In some companies, this is referred to as Management Information Services (or MIS) or simply as Information Services (or IS). The information technology department of a large company would be responsible for storing information, protecting information, processing the information, transmitting the information as necessary, and later retrieving information as necessary.Nowadays, many organizations are using information technology to increase work efficiency and effectiveness. Since information technology can increase business performance, better decision do based on information and greater accessibility to coworkers. So that, Pizza Hut and McDonalds are use many information technology to support their business (1) Information Systems accounting information system to record or calculate all about sales, salaries etc inventory sys tem to monitor store inventory and though internet to purchase daily restaurants needs.Point of sales systems. Office automation systems, transaction processing systems, distribution systems, etc. (2) Electronic Commerce System this part is very important in business, theyre use to selling, delivering, servicing and paying for products and services using internet. For the payment, Pizza Hut using credit card reader and indorse Pay wave McDonalds using octopus and Visa pay wave. (3) Networked Computer system Linking individual computers to create an organizational network for communication and information sharing.They are using e- office, instant messaging, Voice-mail to dealing with online delivery business, Fax machines to receive order confirm from food supplier. Electronic Data Exchange (EDI). Teleconferencing. Videoconferencing. 5. 9 talk Communication between managers and employees provides the information necessary to get work done effectively and efficiently in organization s. Communication major functions are Control, Motivation, Emotional Expression and Information. Communication is very important part of business. Pizza Hut and McDonalds use interpersonal methods.For example Face-to-face, Telephone, Group meetings, Formal presentation, Memos, Traditional Mail, Fax machines, Audio-and videotapes, Daily briefing, Hotline, netmail, Voice mail and Teleconference to communicate with employee. Face to face, telephone and Memos are basic tools to connect employee and management. But about the organization contact restaurant, they are use daily briefing, E-mail to update information about organization. 5 Conclusion Through identifying and analyzing the following motivation, leadership, human resource management, culture and diversity, information technology, communication. I found thatFor the organization structure, the difference of these companies is Hong Kong McDonalds was implemented area division models for global company structure. On the other hand, Pizza Hut just implemented hierarchy and functional Division. For the approaches to management & Organizational behaviour, about the motivation, McDonalds hourly salaries have been low for long. Yet, ever since Hong Kong Government has implemented the minimum wage, the corporate has no choice but to increase salaries of the workers. On the contrary, the average hourly wages of Pizza Hut workers are relatively higher than McDonalds.About the Leadership, Human Resources Management, Information technology and communication, Since Pizza Hut and McDonalds are the same industry in food service restaurant, which means their organizational behaviour always the same. But about the diversity, McDonalds is better than Pizza Hut, it is because McDonalds hire people not because of the people physical abilities and quality. If Pizza Hut and McDonalds can solve above problem, they can improve their business more.